Booking, Payment, and Reservation Terms

Our website facilitates the booking of hotels and accommodations through a simple and secure online process. By initiating a Booking, you agree to the following conditions:

• Booking Confirmation: Once you complete the booking process, a confirmation email will be sent to you. This confirmation constitutes an acknowledgement of your booking along with associated details such as check-in/check-out dates, room type, payment information, and any special requests you have made.
• Payment Terms: Payment for Bookings may be collected at the time of reservation or upon check-in, depending on the hotel policy. All payments must be made using the payment methods available on our website. In case of any payment discrepancies, you agree to work closely with our support team to resolve the issues.
• Modification of Booking: Users may request alterations to their Booking by contacting our customer service team. Any modifications that affect pricing or terms may be subject to additional charges or credits, as determined by the hotel’s policies and our service guidelines.

By proceeding with the Booking process, you agree to provide accurate and complete information. It is your responsibility to ensure that all details provided are up-to-date and correct.

Cancellation, Refund, and No-Show Policy

We understand that plans may change unexpectedly. Accordingly, we have established a Cancellation Policy that outlines the terms and conditions under which cancellations, refunds, and modifications may be made. The following provisions apply:

• Cancellation Request by User: You may cancel a Booking subject to the time limits and conditions set forth by the hotel’s policy. A formal cancellation request must be submitted through your user account or by contacting our customer support team. The effective time of cancellation will be when the cancellation request is processed and acknowledged on our system.
• Refunds: Refunds, if applicable, will be issued based on the terms communicated at the time of booking. Refund processing may take up to fourteen (14) days from the confirmation of cancellation. Special promotional rates or non-refundable deposits are not eligible for refunds unless explicitly stated otherwise.
• Cancellation Periods and Fees: The period provided for free cancellation varies depending on the hotel’s individual terms. For instance, some hotels may require cancellation to be completed at least twenty-four (24) hours prior to the scheduled check-in time; failure to comply may incur cancellation fees equivalent to one night’s stay or a predetermined percentage of the total booking price. In the event of a no-show or late cancellation, you may be charged the full amount of the Booking.
• Hotel-Specific Cancellation Terms: Certain accommodations may have unique Cancellation terms which will be clearly indicated during the Booking process. It is imperative that you review these terms carefully prior to confirming your reservation.
• Force Majeure: Neither party shall be liable for any failure or delay in performing obligations under this Agreement if such delay is due to events beyond reasonable control, including acts of nature, government restrictions, and other unforeseen circumstances. In such cases, cancellation policies may be waived or modified at the discretion of the hotel or Fastlodgingfinder, subject to prompt notification and verification of such events.

By confirming a Booking, you acknowledge that you have read and accepted the Cancellation Policy, including any potential fees or conditions that may apply in the event of modifications or cancellations.

Privacy and Data Protection

Your privacy and the security of your personal data are very important to us. This section explains how we collect, use, store, and protect your personal information in compliance with applicable laws and best practices.

We collect personal data that you provide voluntarily during the Booking process, registration, or when contacting our support team. The types of data we may collect include your name, contact information, payment details, and any additional information that you choose to provide regarding your accommodation preferences.

• Use of Personal Data: We use your personal data for the purposes of processing your Bookings, communicating with you about your reservations, providing customer support, and improving our services. Additionally, your data may be used to send you marketing communications, subject to your consent where required by applicable law.
• Data Retention and Deletion: We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as mandated by law and regulatory obligations. You have the right to request the deletion of your personal data at any time. Requests for data deletion should be submitted to our customer support team. Once your request is validated, we will proceed to delete your data within a reasonable timeframe.
• Data Security: We implement a variety of security measures to ensure the protection of your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include the use of encryption, secure servers, and firewalls. However, no method of transmission or storage over the internet is entirely secure, and therefore, we cannot guarantee absolute security.
• Data Sharing: We do not sell, trade, or otherwise transfer your personal data to outside parties except as necessary to perform the services requested by you, comply with the law, or protect our rights. Third-party service providers who assist us in operating our website or conducting our business are bound by confidentiality obligations and are restricted from using or disclosing your data for any purpose other than assisting us.
• Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies allow us to remember your preferences, understand how you use our website, and improve our service offerings. You are welcome to disable cookies through your browser settings; however, this may affect your ability to fully use some features of our services. For further details, you may refer to our Cookie Policy available at Cookie Policy.
• Legal Compliance: Our handling of personal data is conducted in accordance with applicable privacy laws and regulations. We comply with relevant United States privacy laws and any state-specific regulations, including but not limited to the California Consumer Privacy Act (CCPA) where applicable. In the event of conflicting legal obligations, the most stringent protections will be applied.

Should you have any concerns about our privacy practices or if you wish to exercise any of your rights regarding your personal data, please contact us through the channels provided below.

User Responsibilities and Conduct

As a User, you agree to provide accurate and complete information when using our services. Any breach of these requirements may lead to the suspension or termination of your use of our services. Additionally, you agree to abide by the following conduct guidelines:

• Accurate Information: Provide and maintain precise and updated contact and payment information. Failure to do so may result in service interruptions or booking cancellations.
• Prohibited Activities: Do not use our platform for fraudulent activities, unauthorized transactions, or any misuse of our services. Violations may result in legal action.
• Compliance with Laws: Use our services in accordance with all applicable local, state, federal, and international laws and regulations.
• Respectful Communication: Engage respectfully with our support team and any third parties associated with the service. Harassment or abuse may result in account suspension or termination.
• Intellectual Property Rights: The content provided on our website is protected by intellectual property rights. You agree not to reproduce, distribute, or create derivative works from any content on the website without obtaining prior written consent from the rightful owners.

Your use of our services constitutes your agreement to the responsibilities and standards outlined above.

Final Words

We appreciate your trust in choosing Fastlodgingfinder for your hotel booking needs. Our commitment is to uphold the highest standards in service delivery, security, and transparency. This Agreement is designed to protect both your interests and those of our organization. Please retain a copy of this Agreement for your records.

Thank you for taking the time to read our User Agreement in full. We look forward to providing you with an exceptional booking experience and lasting value in your travel endeavors.